The card creates a 'protected space' for your dog and lets other customers know the seat and the space under it should be kept free. You get a personal, highly visible and reusable Assistance Dog Under Seat card that either slots into the standard seat reservation holder on top of the seat (where these are available) or can be placed on the cushion on the seat next to yours. The scheme helps customers travel confidently with their assistance dogs.
How the Assistance Dog Travel Scheme works
The scheme aims to raise awareness of the needs of assistance dog owners among rail staff and customers. We offer the Assistance Dogs Travel Scheme, supported by Assistance Dogs (UK). We welcome all trained assistance dogs on our services. You can find useful information on mobility scooters and powered wheelchairs on the government website. For clarity – 2-wheeled electric scooters are not considered mobility aids by law. Note: When we use the terms scooter or powered scooter on National Rail services, we define them as class 2 and class 3 invalid carriages, as defined by the government’s rules on scooters and powered wheelchairs. There are a limited number of spaces available to wheelchair users on each train, so we recommend making a reservation if one is available. If a space isn’t available onboard because they’re reserved by other customers, the Passenger Assist team will help you find the right options for your journey.īecause mobility scooters come in a wide variety of shapes and sizes, and different train companies may have different policies, we recommend that you check the dimensions of your non-folding scooter with the train company you plan to travel with, or contact Passenger Assist on 08000 223 720. There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 550mm. Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering train design (700mm wide by 1200mm long). You may also be entitled to a Disabled Persons Railcard, which gives you and an adult companion 1/3 off most train fares. You can check which train company runs your service by entering the details in our Journey Planner. You can also contact your train company to find out details of facilities and train formations. Make a request for assistance on the Passenger Assistance website
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If you require assistance for any part of your journey, please visit our Passenger Assist page for information on how to buy your ticket, plan your journey or request assistance, so that you can travel with confidence.ĭownload the Passenger Assist by Transreport app for Apple devicesĭownload the Passenger Assist by Transreport app for Android devices Our Live Departures Board will show you what services and facilities are available onboard your train (for example, the location of disabled toilets). To find information about accessibility at specific stations, visit our Stations page.
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